Warranty Period by Product

Item	Warranty Period
Medical Loupes	12 months
Medical HeadLight	12 months
Battery	6 months

Criteria for Determining Warranty Period

• ❚ The warranty covers free repairs for product malfunctions that occur under normal usage conditions.
• ❚ The standard warranty period is 12 months from the date of purchase, though it may vary by product
  (Please refer to the attached warranty period table for each product.).
  If the purchase date cannot be verified, the warranty period is calculated from the product’s shipping date
  (distributor shipping date) with an additional month added.
  (Note: If used in abnormal environments, the warranty period is reduced by half.)

Warranty Policy

• ❚ The shipping costs for repair items are the responsibility of the customer.
• ❚ Please thoroughly read the safety precautions and warnings in the manual.
  We are not responsible for accidents caused by customer negligence.

Criteria for Free and Paid Repairs

Free Service	You can receive free warrantee service for functional defects that occur under normal usage conditions within the warranty period.

Paid Service

❚ If defects occur after the warranty period has expired. ❚ If defects occur due to storage methods outside those specified in the user manual. ❚ If the product is damaged due to being dropped or external impacts. ❚ If a malfunction occurs due to applying a charging voltage different from the product specifications. ❚ If repairs, unauthorized modifications, or disassembly are conducted outside of official service centers. ❚ If damage is caused by natural disasters (lightning, fire, typhoons, floods, earthquakes, etc.). ❚ If defects occur due to customer negligence.

The following cases will be subject to No repair service	❚ Smuggled products that have not gone through official customs. ❚ If the product has been arbitrarily modified. ❚ If the product is damaged due to repairs or disassembly conducted outside of official service centers. ❚ If the product is irreparable due to water damage. ❚ If the retention period for parts has expired.

Exchange and Refund Policy

• ❚ Exchanges and refunds are only applicable in cases of product defects.
  These matters adhere to the standards set by SURGELOUP® headquarters.

Accessories

• ❚ Components of the product, excluding the battery (including accessories and packaging materials),
  are not covered under warranty.

Warranty Certificate Storage

• ❚ When applying for ‘After Care,’ verification is conducted through the serial number stated on the case and warranty certificate. However, if the system cannot confirm the information during the process, you will be required to submit the warranty certificate. Therefore, it is important to keep the warranty certificate safe.

Notice on Parts Retention Period

• ❚ The "Parts Retention Period" refers to the duration for which parts are kept available for service after the product's shipment. The retention period is one year from the date of product discontinuation (or until parts are exhausted). You can receive service during this period.
• ❚ Once the parts retention period has ended, maintenance services, including basic inspections, adjustments, and cleaning, may no longer be provided.
• ❚ Even after the parts retention period, repairs may still be possible, so please contact the headquarters or distributors for further inquiries.

About After Care

• ❚ ‘After Care’ refers to restoring the device to the same functional state as when it was first shipped
  (excluding external appearance and packaging). Therefore, the following services are not provided:
• - Modification services for compatibility with third-party products.
• - We do not take any responsibility for damages resulting from product malfunctions.

Unclaimed Products Post-Repair

• ❚ If a repaired product is not claimed for more than three months after repair completion, the responsibility for its storage or loss is waived, and the product may be disposed of or handled at the company’s discretion.

After Care Process

• Customer suggestions, feedback, or inconveniences are addressed through the following procedures.